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The last dealership phone training solution you’ll ever need.
We make your team great, and then keep them there.
Why Use Our Training Slots?
Keep scrolling to learn more.
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Get a no cost, no obligation assessment of how your team is handling the phones with our free mystery calls.
Our Training Courses
Use any of these courses with your training slots.
Incoming Sales
![incoming-01 incoming-01](http://www.cmscalls.com/wp-content/uploads/2018/03/incoming-01-75x75.png)
This foundational course teaches the basics of getting leads from the phone to the showroom. This is the ideal starting point for establishing fundamentals.
Outbound Sales
![Outbound Outbound](http://www.cmscalls.com/wp-content/uploads/2018/03/Outbound-75x75.png)
Once a foundation is established, this course gives structure and strong word tracks for internet leads, lease renewal, orphan owner and sale/event follow-up.
Advanced Sales
![Advanced Advanced](http://www.cmscalls.com/wp-content/uploads/2018/03/Advanced-75x75.png)
The next phase of mastering the phones, with a rebuttal sheet unlike anything seen before in the industry. Long distance, price shopper, spousal, credit challenged and much more.
Service Calls
![Service Service](http://www.cmscalls.com/wp-content/uploads/2018/03/Service-75x75.png)
Learning a structure that keeps advisors from diagnosing over the phone, and how to build urgency to bring the vehicle in for a diagnostic performed by your certified technicians.
Parts/Body Shop
![PArts PArts](http://www.cmscalls.com/wp-content/uploads/2018/03/PArts-75x75.png)
A script that teaches your parts department to secure more business over the phone, and to set more appointments for customers to pick their parts up.
Receptionist
![Outbound Outbound](http://www.cmscalls.com/wp-content/uploads/2018/03/Outbound-75x75.png)
This course ensures that the first voice your customers hear will be a pleasant and professional one. We teach etiquette and strategies to handle challenging situations.
A Cost Effective Solution
Keep your entire staff sharp. Sell more cars, and do it with a monthly cost that’s lower than the average gross on a single vehicle.
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Who are we?
We’re Customer Management Systems an automotive phone training and follow-up company that has been serving the industry for more than 13 years. Excellence, integrity, and customer relationships are how we have built a sterling reputation. We’d love an opportunity to help your dealership achieve its goals on the phone.