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The last dealership phone training solution you’ll ever need.

We make your team great, and then keep them there.

Test Your Phones for Free

Why Use Our Training Slots?

Simple

Training slots can be used for any and all of the courses that we offer - we can train anyone who handles your phones - including BDCs.

Powerful

Training slots are versatile. You can train a sales rep, a service rep, your parts staff or receptionist, all by making simple substitutions easily as needed.

Effective

Your sales people use a proven process on the sales floor. We provide a process for the phones proven to increase your lead conversion and bottom line.

Keep scrolling to learn more.

Testimonials

Ours is truly a Cinderella Story with our Honda store(s) going from worst to first in C.S.E. The prompt, accurate intervention of CMS enables us to quickly adjust to the needs of our customers in a cost effective manner.

Service Follow-ups
Brian Benstock - Paragon Honda

I have used CMS for over 9 years. They follow-up with all of our customers and prospects from sales to service. We are one of the top rated Lexus dealerships in the country because of the work they do.

Sold Follow-ups
Lexus of Orlando

CMS gets results that at times our sales staff can’t. During our busiest hours helping guests, CMS will be calling our customers when they are more likely to be home.

Internet/Phone-up Follow Ups
Toyota of Easley

As a Sales Manager, my number one priority is customer service, and Customer Management Systems delivers as if our dealership had our own professional BDC… without the overhead.

Unsold Follow-ups
Auddie Brown Chevrolet Superstore

CMS followed up on a mailer for our “Invitation Sale.” By using them to make a personal invite call after the mailer, we received a 300% increase in show ratio compared to normal mailers.

Special Projects
Eric Kreichbaum, Courtesy Chrysler
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Get a no cost, no obligation assessment of how your team is handling the phones with our free mystery calls.

GET YOUR FREE MYSTERY CALLS

Our Training Courses

Use any of these courses with your training slots.

Incoming Sales
incoming-01

This foundational course teaches the basics of getting leads from the phone to the showroom. This is the ideal starting point for establishing fundamentals.

Outbound Sales
Outbound

Once a foundation is established, this course gives structure and strong word tracks for internet leads, lease renewal, orphan owner and sale/event follow-up.

Advanced Sales
Advanced

The next phase of mastering the phones, with a rebuttal sheet unlike anything seen before in the industry. Long distance, price shopper, spousal, credit challenged and much more.

Service Calls
Service

Learning a structure that keeps advisors from diagnosing over the phone, and how to build urgency to bring the vehicle in for a diagnostic performed by your certified technicians.

Parts/Body Shop
PArts

A script that teaches your parts department to secure more business over the phone, and to set more appointments for customers to pick their parts up.

Receptionist
Outbound

This course ensures that the first voice your customers hear will be a pleasant and professional one. We teach etiquette and strategies to handle challenging situations.

GET YOUR FREE MYSTERY CALLS

A Cost Effective Solution

Keep your entire staff sharp. Sell more cars, and do it with a monthly cost that’s lower than the average gross on a single vehicle.

  • A low monthly price per training slot.
  • A long-term solution.
  • Solid return on investment.
  • Our cost covers unlimited courses and personnel switching.
Learn More
Who-Are-we

Who are we?

We’re Customer Management Systems an automotive phone training and follow-up company that has been serving the industry for more than 13 years. Excellence, integrity, and customer relationships are how we have built a sterling reputation. We’d love an opportunity to help your dealership achieve its goals on the phone.

  • In business 13+ years.
  • We operate using integrity and excellence.
  • Our clients – and their customers – are of utmost importance to us.
Connect With Us

About us

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner.  Quickly building an excellent reputation in the automotive industry by focusing on the details that other follow-up companies have overlooked. We work with all franchises big and small all over the United States.

Hours of Operation

  • Mon-Fri: 9:00 - 6:00
  • Sat-Sun: Closed

Contact Us

  • Free Trial
  • General Questions
  • Customer Service
  • Sales and Pricing

Contact Details

1616 West Airport Boulevard
800-987-1156

Copyright 2018. All rights reserved.