The last dealership phone training solution you’ll ever need.
We make your team great, and then keep them there.
Why Use Our Training Slots?
Keep scrolling to learn more.
Get a no cost, no obligation assessment of how your team is handling the phones with our free mystery calls.
Our Training Courses
Use any of these courses with your training slots.
This foundational course teaches the basics of getting leads from the phone to the showroom. This is the ideal starting point for establishing fundamentals.
Once a foundation is established, this course gives structure and strong word tracks for internet leads, lease renewal, orphan owner and sale/event follow-up.
The next phase of mastering the phones, with a rebuttal sheet unlike anything seen before in the industry. Long distance, price shopper, spousal, credit challenged and much more.
Learning a structure that keeps advisors from diagnosing over the phone, and how to build urgency to bring the vehicle in for a diagnostic performed by your certified technicians.
A script that teaches your parts department to secure more business over the phone, and to set more appointments for customers to pick their parts up.
This course ensures that the first voice your customers hear will be a pleasant and professional one. We teach etiquette and strategies to handle challenging situations.
A Cost Effective Solution
Keep your entire staff sharp. Sell more cars, and do it with a monthly cost that’s lower than the average gross on a single vehicle.
Who are we?
We’re Customer Management Systems an automotive phone training and follow-up company that has been serving the industry for more than 13 years. Excellence, integrity, and customer relationships are how we have built a sterling reputation. We’d love an opportunity to help your dealership achieve its goals on the phone.