About Us -wPics

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About Us -wPics

Our Company

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner. Quickly building an excellent reputation in the automotive industry by focusing on high line manufacturers such as Lexus, Infiniti, and Mercedes-Benz USA, we’ve continued to work with every major manufacturer throughout all 50 of the United States.

Phone Training That Works

James was tired of seeing multiple ‘phone training programs’ that were nothing but a short-term band-aid solution for dealerships, so he developed a phone training program that was geared toward being a long-term solution.In the last three years alone we have trained over 10,000 trainees at more than 2,000 dealerships nationwide. ?

Our Promise

The mission of every Customer Management Systems employee is to execute each training session in a professional and meaningful manner. Our goal is to ensure that each interaction results in a positive experience that is beneficial and profitable for your dealership.