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  • Home
  • Follow-Ups
  • Recalls
  • How It Works
  • About Us
  • Contact
  • Free Trial
Customer Management Systems

Dealership Follow-ups

We provide a process to fix the weakest parts of your follow-up process proven to increase your lead conversion and bottom line.

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Improve CSI

Where else can you get an accurate overall assessment of your customers' true opinion of your dealership?

Increase Revenue

Our cost is very affordable, and we won’t lock you into anything long term. We increase revenue at your dealership month-to-month.

Uncover Issues

We'll contact your unsold, internet, phone-ups, sold, service or recall customers and tell you what they're truly thinking, in their own words.

Focus Your Efforts

We'll handle everything, and provide you with daily reports, as well as weekly and monthly summaries and graphs detailing exactly what customer issues need your focus.

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Who are we?

We’re Customer Management Systems, and we’ve built an excellent reputation in the automotive industry over the last 15 years, by focusing on the details that other companies have overlooked. We work with all franchises big and small all over the United States.

Our Follow-up Services

Our follow-up service will allow you to focus on the customers who need immediate attention – we provide your follow-up team with detailed reports on the customers who had issues or concerns regarding their experience with your dealership.

Cost Effective 100% 100%
Powerful 100% 100%
Effective 100% 100%
Flexible 100% 100%

What part of your follow-up process is the weakest?

Let us work for you for a week, with no cost and no obligation, and prove why we're the best in the business.

Get Your Free Week of Follow-Ups

Testimonials

Don't take our word for it – read about the results from our clients.

Ours is truly a Cinderella Story with our Honda store(s) going from worst to first in C.S.E. The prompt, accurate intervention of CMS enables us to quickly adjust to the needs of our customers in a cost effective manner.

Service Follow-ups
Brian Benstock - Paragon Honda

I have used CMS for over 9 years. They follow-up with all of our customers and prospects from sales to service. We are one of the top rated Lexus dealerships in the country because of the work they do.

Sold Follow-ups
Lexus of Orlando

CMS gets results that at times our sales staff can’t. During our busiest hours helping guests, CMS will be calling our customers when they are more likely to be home.

Internet/Phone-up Follow Ups
Toyota of Easley

As a Sales Manager, my number one priority is customer service, and Customer Management Systems delivers as if our dealership had our own professional BDC… without the overhead.

Unsold Follow-ups
Auddie Brown Chevrolet Superstore

CMS followed up on a mailer for our “Invitation Sale.” By using them to make a personal invite call after the mailer, we received a 300% increase in show ratio compared to normal mailers.

Special Projects
Eric Kreichbaum, Courtesy Chrysler

About us

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner.  Quickly building an excellent reputation in the automotive industry by focusing on the details that other follow-up companies have overlooked. We work with all franchises big and small all over the United States.

Hours of Operation

  • Mon-Fri: 9:00 - 6:00
  • Sat-Sun: Closed

Contact Us

  • Free Trial
  • General Questions
  • Customer Service
  • Sales and Pricing

Contact Details

1616 West Airport Boulevard
800-987-1156

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