Welcome to the CMS website. We are a call center located just outside of Orlando, FL. We focus on customer satisfaction calls for improved customer relationships. We offer survey systems that allow you to know what the majority of your customers think about their experience. We provide an online CRM that allows you to manage all the concerns in real-time. Unlike other systems, we contact 70% - 80% of your customers instead of the 1%- 5% mailed and e-mail systems contact.
What happens when a customer receives a survey in the mail? They treat it the same as you and I. They throw it away with the junk mail. That is unless they have major issues that they can't wait to tell people about. In which case, by the time you get the response they have already told their family and friends about the bad experience. The damage has already been done before you even get an opportunity to correct the concerns.
What happens when a customer receives a survey by e-mail? Basically the same thing. It is much easier to hit the delete button that it is to take the time to fill out a survey and send it back. Again, the only person who can benefit from returning the survey is one who had a negative experience.
Why are we different? Well, to start, we make calls so the customers that complete our surveys are the ones that pick up the phone. This means more of an accurate accessment of performance. We also contact the majority of the customers so you can handle the majority of the issues instead of just managing 1% - 5% of the issues. We offer an online CRM so you have the ability to view the responses as soon as the survey is complete. Think about it, within two days of the customers visit, you will know what their experience was and have an opporunity to resolve any issues. What would that mean to your repeat business and referrals? We can show you by offering you a one week trial of our service.
Call us 1-800-987-1156
e-mail us firstname.lastname@example.org