Who are we?
We’re Customer Management Systems, and we’ve built an excellent reputation in the automotive industry over the last 15 years, by focusing on the details that other companies have overlooked. We work with all franchises big and small all over the United States.
Our Follow-up Services
Our follow-up service will allow you to focus on the customers who need immediate attention – we provide your follow-up team with detailed reports on the customers who had issues or concerns regarding their experience with your dealership.
Don't take our word for it – read about the results from our clients.
Ours is truly a Cinderella Story with our Honda store(s) going from worst to first in C.S.E. The prompt, accurate intervention of CMS enables us to quickly adjust to the needs of our customers in a cost effective manner.
I have used CMS for over 9 years. They follow-up with all of our customers and prospects from sales to service. We are one of the top rated Lexus dealerships in the country because of the work they do.
CMS gets results that at times our sales staff can’t. During our busiest hours helping guests, CMS will be calling our customers when they are more likely to be home.
As a Sales Manager, my number one priority is customer service, and Customer Management Systems delivers as if our dealership had our own professional BDC… without the overhead.
CMS followed up on a mailer for our “Invitation Sale.” By using them to make a personal invite call after the mailer, we received a 300% increase in show ratio compared to normal mailers.