When it Comes to Recalls, Time is of the Essence
In 2016 there was a record-breaking 53.2 million automotive recalls. In 2017, a staggering 28.1 million. Let us focus on contacting your recall customers so that you can devote your time to the other vital parts of managing the recall process.
For the automotive industry, customer safety is a top priority – and that’s why we make it a top priority. We have the staff to reach out to your customers quickly and efficiently. We’ll inform each customer of the recall that is affecting their vehicle and provide your dealership with detailed reports to assist in setting appointments.
We know how important it is for each dealership to reach out to their customers in an efficient and timely manner. We are able to dedicate the time and staff, because we use a proven method that we have developed and used for over 15 years in the automotive industry.
We work perfectly with existing BDCs, sales and service teams to assist them with the recall process. If you don’t have anyone to call your recall customers, we specialize in helping your dealership contact customers and get them into the dealership. Consider us your personal off-site BDC with no overhead and minimal cost.
How effective are you at getting your recall customers into your service department? Do you have the recall staff to set the appointment efficiently? We specialize in contacting your recall customers and driving business into your service department, by appointment.
We have developed a system that allows us to build a specialized survey to meet our dealerships recall needs. Our system will send you out detailed daily and weekly reports on your recall customers. We also offer a real time, customized website for our clients to view their customer feedback at no additional cost.
Over the last 15 years, we’ve worked with virtually every manufacturer in the automotive industry. We understand the various, specific requirements of each manufacturer, and will be certain to uphold any of your manufacturer’s standards as we contact your customers.
We've provided industry-leading follow-ups since 2003, and understand fully how to handle your customer information safely and securely.