Who is Contacting Your Recall Customers?

Protect the safety of your customers and your reputation. We specialize in diligently contacting recall customers.

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When it Comes to Recalls, Time is of the Essence

In 2016 there was a record-breaking 53.2 million automotive recalls. In 2017, a staggering 28.1 million. Let us focus on contacting your recall customers so that you can devote your time to the other vital parts of managing the recall process.

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Customer Safety

For the automotive industry, customer safety is a top priority – and that’s why we make it a top priority. We have the staff to reach out to your customers quickly and efficiently. We’ll inform each customer of the recall that is affecting their vehicle and provide your dealership with detailed reports to assist in setting appointments.

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Dealership Efficiency

We know how important it is for each dealership to reach out to their customers in an efficient and timely manner. We are able to dedicate the time and staff, because we use a proven method that we have developed and used for over 15 years in the automotive industry.

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Compatibility

We work perfectly with existing BDCs, sales and service teams to assist them with the recall process. If you don’t have anyone to call your recall customers, we specialize in helping your dealership contact customers and get them into the dealership. Consider us your personal off-site BDC with no overhead and minimal cost.

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Appointment Setting

How effective are you at getting your recall customers into your service department? Do you have the recall staff to set the appointment efficiently? We specialize in contacting your recall customers and driving business into your service department, by appointment.

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Customization

We have developed a system that allows us to build a specialized survey to meet our dealerships recall needs. Our system will send you out detailed daily and weekly reports on your recall customers. We also offer a real time, customized website for our clients to view their customer feedback at no additional cost.

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Manufacturer Knowledge

Over the last 15 years, we’ve worked with virtually every manufacturer in the automotive industry. We understand the various, specific requirements of each manufacturer, and will be certain to uphold any of your manufacturer’s standards as we contact your customers.

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Customize your recall solution.

We have pre-built recall surveys, but also specialize in building custom surveys. Let us go to work for you.

  • Prioritizing safety recalls
  • Setting recall appointments
  • Recall mailer follow-ups
  • Non-safety recalls
  • Any recall follow-up you need... call us!
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100% Secure

We've provided industry-leading follow-ups since 2003, and understand fully how to handle your customer information safely and securely.

Why Hire Us?

So that you can rest assured that we’re making calls to every recall customer, freeing you up to handle other essential parts of the process.

Real Time Information

With real-time access to our reports, as well as daily emails, and weekly graphs we make using the information we gather simple.

High Success Rate

Let us contact an average of 70% of your customers, letting them know about important recalls affecting them.

Proven Track Record

For more than 15 years, we've helped dealerships just like yours become first in their district, region, or even the nation.

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