You provide us with customers to call through. You can fax or email them daily, or we can download directly from most online CRM tools. we'll typically contact between 70% of the customer names you send.
We’ll load your customer names into our system and begin making the phone calls quickly. We guarantee that we will represent your dealership in the most courteous, professional, and friendly matter.
Our customer service representatives make calls on behalf of your dealership and ask the customers questions regarding their experience with your dealership. Once the customer knows their experience with your dealership matters to you, they really open up to our customer service staff.
All of the feedback we obtain is sent back to you at the dealership every morning via detailed emailed reports. You'll know exactly who we contacted, and what they had to say about their experience at your dealership.
Around 30% of the people that we contact for you will be what we call Priority Customers. These are hot leads and customers that have unresolved issues/complaints. These are the customers that need the dealerships attention.
On occasion we’ll come across customers that need immediate attention. In that case, we’ll send over an “Immediate Action Report” immediately so you can address it promptly.
We don’t just make 3-5 attempts on each customer and then deem them “unreachable” like many companies do. We are making attempts on the customers throughout a 30-day period.
As we make calls for you, your dealership will have access to real-time, online reporting through www.cmsfollowups.com. You can work from the emailed reports, or live from our system.
We'll send weekly and monthly graphs analyzing every part of the survey, from your staff's performance to how your customer is hearing about you, and more. At a glance you'll be able to see the metrics that we've gathered for you.