How It Works
Once you put us to work, we know what it takes to get real results for your dealership.
1) You Send Customer Information
You provide us with customers to call through. You can fax or email them daily, or we can download directly from most online CRM tools. we'll typically contact between 70% of the customer names you send.
2) We’ll Begin Calling Quickly
We’ll load your customer names into our system and begin making the phone calls quickly. We guarantee that we will represent your dealership in the most courteous, professional, and friendly matter.
3) We'll Gather the Truth
Our callers make calls on behalf of your dealership and ask them questions about their experience in a survey format. You’d be amazed what they open up & tell us when the threat of being sold is taken out of the equation.
4) We'll Email Daily Reports
All of the feedback we obtain is sent back to you at the dealership every morning via detailed emailed reports. You'll know exactly who we contacted, and what they had to say about their experience at your dealership.
5) We'll Email Priority Reports
Around 30% of the people that we contact for you will be what we call Priority Customers. These are hot leads and customers that have unresolved issues/complaints. These are the customers that need the dealerships attention.
6) We'll Email Immediate Action Reports
On occasion we’ll come across customers that need immediate attention. In that case, we’ll send over an “Immediate Action Report” immediately so you can address it promptly.
7) We Continue to Reach Out
We don’t just make 3-5 attempts on each customer and then deem them “unreachable” like many companies do. We are making attempts on the customers throughout a 30-day period.
8) You’ll Have Real-Time Access
As we make calls for you, your dealership will have access to real-time, online reporting through www.cmsfollowups.com. You can work from the emailed reports, or live from our system.
9) We'll Send Valuable Graphs
We'll send weekly and monthly graphs analyzing every part of the survey, from your staff's performance to how your customer is hearing about you, and more. At a glance you'll be able to see the metrics that we've gathered for you.
Testimonials
Don't take our word for it – listen to what our clients have to say.
I was buried with all the Takata recalls and hired CMS to help. They contacted the recall clients and set all the appointments. All I had to do is send the list to them and they took care of the rest.
CMS followed up on a mailer for our “Invitation Sale.” By using them to make a personal invite call after the mailer, we received a 300% increase in show ratio compared to normal mailers.
As a Sales Manager, my number one priority is customer service, and Customer Management Systems delivers as if our dealership had our own professional BDC… without the overhead.
CMS gets results that at times our sales staff can’t. During our busiest hours helping guests, CMS will be calling our customers when they are more likely to be home.
I have used CMS for over 9 years. They follow-up with all of our customers and prospects from sales to service. We are one of the top rated Lexus dealerships in the country because of the work they do.