Our Follow-up Services
We'll give you an accurate assessment of your customers' true opinions of your dealership. You'll hear – in their own words – how you can improve.
They visited your dealership for a reason. They also drove off for a reason. Do you know why? We will contact your prospects that didn’t buy, find out why, and how you can earn their business. We’ll send you daily reports separating the customers with potential from the ones without.
Want a higher internet lead to sale conversion rate? Internet leads represent a majority of the prospects for the dealership these days. We will contact the majority of your internet leads and send you reports separating the hot prospects, so you know which ones need your attention the most.
Customer relationships are the cornerstone of the most successful dealerships in the country. A personal phone call shows you value their business enough to take time out of your day and make the call. We will send you reports daily emphasizing any customers who are not completely satisfied prior to receiving the manufacturer survey.
We’ve studied and designed a follow-up program that fits each individual manufacturer. We have impressed not only dealers but manufacturer representatives with our ability to tailor our program and efficiently report customer issues and concerns. We offer a CRM with real-time reporting to help service departments efficiently resolve customer issues at no extra cost.
All dealerships have different needs when it comes to their customers. We have developed a system that allows us to build a specialized survey, such as Appointment Confirmations, Oil Change, Body Shop and Lease Pull Ahead etc.…. These special projects help our dealerships bring in extra revenue they may have missed.
In 2014, nearly 64 million vehicles were recalled. In 2015 there were 51.2 million, and in 2016 there were 53.2 million recalls. How effective are you at getting your recall customers into the service department? We specialize in contacting and getting the recall customers into your service department by appointment. Allow us to help drive this business into your dealership.
We've provided industry-leading follow-ups for over 14 years, and understand fully how to handle your customer information safely and securely.