Our Team

The mission of every Customer Management Systems employee is to execute each follow-up call in a professional and meaningful manner. Our goal is to ensure that each interaction with your customers results in a positive experience that is beneficial and profitable for your dealership. We're looking forward to working with you and your team.

CONTACT US

Owner/President

Jim Koerner

800-987-1156 x 111

 

Management

Jackie Woods

General Manager
800-987-1156 x 103

Tim Kearney

Training Department Manager
800-987-1156 x 172

Bonita Berry

Sales Support Manager
800-987-1156 x 110

 

Sales

 

Jason Clark

Dealer Account Executive
800-987-1156 x 109

D.J. Williams

Dealer Account Executive
800-987-1156 x 108

William Bridges

National Sales Consultant
800-987-1156 x 107

 

Support

Robin Brown

Executive Assistant
800-987-1156 x 102

Mary Abell

Executive Assistant 
800-987-1156 x 101

Our Company

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner.  Quickly building an excellent reputation in the automotive industry by focusing on the details that other training companies have overlooked, we work with all franchises big and small all over the United States.

Follow-ups That Work

James was tired of seeing multiple ‘follow-up programs’ that didn’t represent dealerships with excellence, so he developed a follow-up process that was geared toward being a high-quality, long-term solution. Customer Management Systems makes over 10,000  dials by finger-tip each month for dealerships nationwide. ​

Our Promise

The mission of every Customer Management Systems employee is to execute each follow-up call in a professional and meaningful manner. Our goal is to ensure that each interaction with your customers results in a positive experience that is beneficial and profitable for your dealership. We’re looking forward to working with you and your team.

We’ll go to work for you for 1 week at no charge, with no other obligation – you have absolutely nothing to lose.

Claim Your Free Follow-Up Trial