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  • How It Works
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  • Contact
  • Free Trial

Automotive Follow-up Articles

Let us share 15 year’s worth of dealership phone training experience with you. Choose an article, and let’s discuss the best practices for handling the phones at your dealership.
Ford Recalls 350,000 Trucks and SUVs – Vehicles Can Roll While in Park

Ford Recalls 350,000 Trucks and SUVs – Vehicles Can Roll While in Park

  • By CMS Follow-ups
  • on March 22, 2018

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3 Ways to Slow the Customer Down When They Call

3 Ways to Slow the Customer Down When They Call

  • By CMS Follow-ups
  • on April 22, 2017

Customers have all the time in the world to prepare themselves before they call you. They have all of the details about a specific...

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Basic Post

Basic Post

  • By CMS Follow-ups
  • on April 22, 2017

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Two things are infinite: the universe and human stupidity; and I'm not sure about the universe.
- Albert Einstein

Quote Post

  • By CMS Follow-ups
  • on April 22, 2017

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  • Ford Recalls 350,000 Trucks and SUVs – Vehicles Can Roll While in Park
  • 3 Ways to Slow the Customer Down When They Call
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About us

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner.  Quickly building an excellent reputation in the automotive industry by focusing on the details that other follow-up companies have overlooked. We work with all franchises big and small all over the United States.

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  • Mon-Fri: 9:00 - 6:00
  • Sat-Sun: Closed

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1616 West Airport Boulevard
800-987-1156

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