Who is Contacting Your Recall Customers?
Protect the safety of your customers and your reputation. We specialize in diligently contacting recall customers.
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Time is of the Essence
We can call your recall customers efficiently.
Let us focus on contacting your recall customers so that you can devote your time to the other vital parts of managing the recall process.
Kick-off Meeting
This teleconference will establish the foundation of the phone training for you and your staff. You'll meet your Account Representative, and get the full picture of what to expect.
Weekly Verbal Updates
Each week you will receive a phone call from your account manager detailing the progress of your staff. You'll never have to wonder how training is going for each and every member of your team.
One-on-One Training
Our one-on-one training sessions take place over the phone, with detailed coaching specific to the trainee we're working with. Everyone learns differently and we train accordingly.
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Weekly Emailed Progress Reports
You'll receive an email from our Training Manager the middle of each week outlining who has completed their training and who we still need to hear from to stay on track.
Weekly Report Cards
At the beginning of each week you will receive a detailed report card of each trainee's performance. This report will include scores in multiple categories and personalized comments from the Trainer.
Continued Mystery Calls
Every 4-6 weeks, we'll run another round of mystery calls to keep your sales people accountable, as well as holding us accountable to provide the results you’ve paid for.
Sales Teleconference Meetings
Every 4-6 weeks, we'll hold a monthly sales teleconference meeting with you and your staff to listen to mystery calls. This will be a group training environment where we grow as a team.
Training Customization
You understand your market and dealership better than we ever could. Once we progress beyond training fundamentals, we can fine tune the details to fit your needs.
Unlimited Training Consultation
Once you're a client of ours, you have access to our staff of phone training experts who have decades of experience. We're just a phone call away to answer questions you may have.
Testimonials
Don't take our word for it – listen to what our clients have to say.
I was buried with all the Takata recalls and hired CMS to help. They contacted the recall clients and set all the appointments. All I had to do is send the list to them and they took care of the rest.
CMS followed up on a mailer for our “Invitation Sale.” By using them to make a personal invite call after the mailer, we received a 300% increase in show ratio compared to normal mailers.
As a Sales Manager, my number one priority is customer service, and Customer Management Systems delivers as if our dealership had our own professional BDC… without the overhead.
CMS gets results that at times our sales staff can’t. During our busiest hours helping guests, CMS will be calling our customers when they are more likely to be home.
I have used CMS for over 9 years. They follow-up with all of our customers and prospects from sales to service. We are one of the top rated Lexus dealerships in the country because of the work they do.