Customers have all the time in the world to prepare themselves before they call you. They have all of the details about a specific car before you ever hear the phone ring. So how can you meet that challenge, give the customer what they need, and still set an appointment? By slowing the customer down.
Here are three ways to slow the customer down at the beginning of the call so that it makes sense – and you gain control.
Method 1 –
Method 2 – Grab a pen
Method 3 –